Frequently Asked Questions
How do I create a shop?
Creating your account is quick and easy – it takes less than 5 minutes! Simply click the ‘create my shop’ button and follow the easy steps to establish your account.
When I go to MyLocker.net, I see our shop is already there. Do I still need to create a shop?
If your account already has a live shop, then you do not need to create a new one. You should still register your account so you can receive commissions, view reporting and access your promotional tools. To register, simply click on the 'create my shop' button and follow the appropriate steps. If you are not sure whether your account is already live, registered or if you just need help, contact us.
Are there any charges or costs associated with the shop?
My Locker is 100% free. There are no fees, no inventory, no minimums, no money to collect, no storage and no volunteers.
Can you give me an overview of how the program works?
My Locker Shop was designed to help schools, teams, groups, events & companies offer spirit wear & team gear without any of the traditional hassle. It is completely free, requires no volunteers, no inventory, no cash management and takes less than 5 minutes to set up. You simply enter basic account information and our system creates a custom online apparel & gear shop for you. Family & friends visit your shop and create their custom spirit wear on-screen with hundreds of design options – featuring a vast selection of rugged t-shirts, sweatshirts, fleece, hats, accessories & more. ‘Instant promotion tools’ – ads, flyers and links – allow you to simply cut and paste to promote your shop in a click or two. There is no effort because everything is shipped directly to the home and your account simply collects its commission on every sale!
What is required to create a shop?
You register by entering very basic information about your account, such as name, address, colors, etc. and this can be completed by any “authorized" person from your account. We also need to know your Federal Tax ID (USA Customers) or VAT (Canadian customers) and the contact info for your webmaster or the person that manages your website.
We currently purchase our spirit wear in large quantities and resell it. How would this affect that process?
It depends on your objectives. We find that most accounts have spirit wear “challenges” because of volunteer time, purchase & inventory coordination, storage, cash collection, left-overs, etc. and they prefer to replace that process with the simplicity of a custom My Locker Shop that is open 24 hours and requires no effort. Some accounts prefer to continue offering spirit wear both ways.
Do you offer discounts for wholesale orders if we want to continue buying/selling large quantities?
Absolutely! We guarantee that we offer the lowest prices in the industry. Simply call our Toll Free number 877.898.3366 for instant pricing on wholesale orders.
Can we use our own logo or mascot?
Yes. We have a simple upload process that incorporates your logo/mascot into the design module and allows it to be included in spirit wear designs. We review and format every logo/mascot so it processes correctly on garments & accessories – this takes 24 to 48 hours from time of upload.
How do we promote our shop?
It is very easy. Once you create your shop, we provide you with instant access to custom promotional tools that require almost no effort. If you have a website, we automatically produce an ad that you can copy and paste on your website – it allows everyone to visit your shop in one click. We also have ready-to-go flyers and email/newsletter announcements that you can send to families & friends to promote your store. Otherwise, your online shop requires no volunteers, no inventory, no collections and no work.
How is product pricing determined on our shop? Can we modify the pricing?
We handle all pricing and use our buying power to offer top quality products at great values. We do not permit pricing modification so everyone is provided consistent value.
How is commission earned and paid?
Registered accounts earn 12% commission on all product sales at your shop. Shipping, taxes and any promotional discounts are excluded from commission calculations. You can either receive a check every quarter (provided your commission is at least $50) or you can utilize your commission toward apparel credits by contacting your account manager. Many accounts utilize this option to obtain gifts for coaches, awards, raffles, etc.
How do we view the activity at our shop?
Once you register, you can access your account from any computer and instantly view everything, including online visitors, orders, commission, etc. You can access your account at www.mylockershop.com and then log in with your email address and password. The ‘account summary’ page provides you with all key info at-a-glance and you can access full detail of any area as well.
How do you prevent improper or offensive designs from being created?
Every order is reviewed carefully before it is processed. We understand the importance of maintaining very high standards.
How do orders ship and how long do they take?
We ship directly to the address indicated on each individual order. We ship via Smart Post, which is a combined service offered by FedEx & USPS. Orders typically ship from our location within 48 hours of being placed and delivery usually take 2 – 5 days, depending on location in the Continental United States. When you order, we send an email confirmation with all details and then send a separate email with tracking information once your order ships.
What is your return and refund policy?
We guarantee our products 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product. Because these are custom made items, we cannot accept returns or exchanges for incorrect sizes, colors or designs which were incorrectly selected or entered.
What if we have additional questions or need help?
Our account management team is extremely experienced and will be happy to assist you by email or you can always call toll free at 877.898.3366. Once you register, we assign a specific account manager to your account and you will have all direct contact info.
